Please carefully read these Terms and Conditions of Service (“T&Cs”) before contracting any of our services (the “Service”). These T&Cs constitute a legally binding agreement between ZOES MEDIA LAB, LLC, a limited liability company organized under the laws of the state of Wyoming (“Zoes”, “we”, “us” or “our”), and the client, either personally or on behalf of an entity (“Client”), regarding the use of the Service provided by Zoes.
The “Plans” are a combination of services and features as described at https://zoesmedialab.com
1.1. By contracting the Service, you acknowledge that you have read, understood, and agree to be bound by these T&Cs and all applicable laws and regulations. If you do not agree with any part of these T&Cs, you should not contract the Service.
2.1. All services described are provided by Zoes while the subscription is paid and active and are sold exclusively at https://zoesmedialab.com, the company’s website.
2.2. Web Essentials. It is a comprehensive plan designed to help you create, manage, and optimize your online presence in a professional and effective way. With this plan, you will get access to the following features:
2.3. Web Advanced. It is a plan that catapults you to a higher level in the creation and management of your web presence. It combines powerful AI-powered web design with advanced features to boost your site to greater reach and engagement. With this plan, you will get access to the following features:
3.1. All fees, unless otherwise specified, are quoted in United States Dollars (USD) and all charges will be processed in USD and, by using our Services, you grant us and our designated payment processor permission to charge your specified credit card, debit card or other payment methods for these fees. Any foreign transaction fees or currency exchange settlements will be governed by the terms and conditions set by your credit card or payment method provider.
3.2. Our Services operate on a pay-as-you-go basis and are billed at the beginning of your chosen subscription period, which can be monthly or annually. All subscriptions renew automatically on their anniversary. Please note that, unless required by law or otherwise stated on the site or in the Services, all fees are non-refundable and user payments cannot be canceled. However, we reserve the right to refuse or cancel any subscription or attempted subscription at our sole discretion.
3.3. If you decide to upgrade your plan during your current subscription period and you have an annual payment plan, any additional costs will be prorated based on the remaining term of your subscription period and then charged to your account accordingly.
3.4. On the other hand, if you have a monthly payment plan and choose to upgrade, the new rate will apply on the next payment and the prorated charge will be made for the current month.
3.5. For downgrades, if you have a monthly payment plan, you will not be given any refund. On the other hand, for an annual payment plan, a prorated partial refund will be provided.
3.6. To ensure uninterrupted service, you must keep a valid credit or debit card attached to your subscription plan. If a payment transaction is declined, our billing platform will attempt to reprocess it for up to 5 business days. If no payment is made, our services will be suspended.
3.7. Please note that if your account becomes delinquent (with overdue invoices exceeding 5 continuous days), Zoes may suspend its services. To ensure that you receive the full range of services and support included in your contracted plan, it is essential to quickly settle any outstanding invoices.
4.1. The Client may pause the Service at any time, without penalty. Pausing the service implies the temporary suspension of access to the features of the contracted plan.
5.1. Zoes reserves the right to deny refunds based on its own discretion and without prior notice or liability to the Client. Refund requests are evaluated on a case-by-case basis.
5.2. If the Client has made an advance payment, Zoes, at its own discretion, may provide a refund for the unused portion of the service.
5.3. If you or your credit card company request a refund or initiate a dispute for a legitimate transaction made by Zoes, all services associated with that transaction will be suspended until the matter is resolved.
5.4. If the Client requests a refund during the first month of using the Services, all materials produced by Zoes are the property of the company and the Client is prohibited from using them in any way.
5.5. Zoes reserves the right to take appropriate legal action against the Client for breach of this Section.
6.1. All original designs and files created by Zoes on behalf of Client (“Projects”) belong to Client, and Client shall be the sole owner of the copyrights in all Projects.
6.2. If any operation of law would cause Zoes to become the owner of a Project, in whole or in part, instead of Client, Zoes irrevocably and perpetually assigns its entire interest in the Project to Client, without limitation.
6.3. Client warrants that all materials provided to Zoes as examples or as material to be incorporated into a project during the design or development process of the Services are the property of Client and do not infringe or misappropriate the rights of any third party, including, but not limited to, all intellectual property rights and any industrial property rights.
6.4. Zoes always reserves the right to publicly share Client’s design work (social media, website, etc.) unless otherwise agreed.
7.1. In the event that any Project incorporates fonts that are not owned by Zoes and require a commercial license in order for Client to legally reproduce, distribute or publicly display the Project (“Third Party Fonts”), Zoes will inform Client in writing that one or more Third Party Fonts have been incorporated into the Project and that Client will be required to purchase one or more licenses for the Third Party Fonts from the rights holders of such Third Party Fonts in order to legally reproduce, distribute or publicly display the Project.
7.2. Provided that Zoes has informed Client of the incorporation of third-party fonts as described above, Client assumes all liability for any consequences resulting from Client’s failure to purchase one or more licenses for any third-party fonts incorporated into a project.
8.1. Zoes shall be the sole and exclusive owner of all rights related to Project Proposals, except to the extent rights are granted to Client in Section 6 (“Ownership of Materials”) and may in its sole and unfettered discretion use and disseminate a Proposal for any lawful purpose without permission, acknowledgment, or compensation from or to Client.
8.2. Client agrees that Zoes has the right to articulate and submit the Submission and waives all claims and remedies against Zoes for its use of the Submission in accordance with the terms hereof.
8.3. The customer acknowledges and agrees that any questions, comments, suggestions, or other feedback shall be the sole property of Zoes.
9.1. You agree not to use our services for any illegal, fraudulent, or abusive purpose. You will not use our services to administer websites that violate applicable laws and/or regulations.
9.2. We reserve the right to refuse service or terminate your account if we suspect any inappropriate or illegal activity.
10.1. Our Site and Services are intended for use by anyone over the age of 18. Minors are not permitted to use, and we strongly request that they refrain from submitting any personal information to us.
10.2. In accordance with the United States Children’s Online Privacy Protection Act, upon receiving actual knowledge that an individual under the age of 13 has provided personally identifiable information to Zoes without parental or guardian consent, Zoes will delete that information as soon as reasonably practicable.
11.1. Certain materials available on the Site, such as questionnaires, documents, instructions, and presentations, are provided in English only. Non-English translations of these T&Cs and other terms, conditions and policies are provided for convenience only. In the event of any discrepancy or conflict between translations, the English version is authoritative and governs.
12.1. You acknowledge that Zoes reserves the right to refuse service to any individual and has the discretion to cancel Customer’s service at any time.
13.1. We value your privacy and will handle your personal information in accordance with our Privacy Policy. While we take reasonable security measures, you understand that the transmission of information over the Internet is not completely secure, and we cannot guarantee the security of your data.
13.2. By using the Website and/or engaging our Services, you agree to be bound by and comply with the Privacy Policy and the terms more specifically set forth therein, which are hereby adopted and incorporated herein.
14.1. During providing the Services, both parties may disclose Confidential Information to each other. Each party agrees to keep such information confidential and not to disclose it to any third party, except as required by law or with the written consent of the other party.
15.1. The Customer consents to receive electronic communications from Zoes and the Customer agrees that all agreements, notices, disclosures, and other communications sent by electronic mail satisfy any legal requirement that such communication be in writing.
15.2. The Customer consents to the use of electronic signatures, contracts, orders, and other records, and to the electronic delivery of notices, policies and records of transactions initiated or completed by Zoes.
15.3. The Customer waives any right or requirement under any statute, regulation, rule, ordinance, or other law in any jurisdiction that requires a handwritten signature or the delivery or retention of non-electronic records.
16.1. he Customer agrees to defend and hold harmless Zoes and its subsidiaries, affiliates and all of their respective officers, members, agents, partners, employees and independent contractors from and against any loss, damage, liability, claim or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (a) use of the Website; (b) breach of these T&Cs; (c) any breach of Customer’s representations and warranties set forth herein; (d) Customer’s infringement of any third party’s rights, including but not limited to intellectual property rights.
16.2. Notwithstanding the foregoing, Zoes reserves the right, at Customer’s expense, to assume the control and defense of any matter for which Customer shall indemnify Zoes. Customer agrees to cooperate with the defense of such claims.
17.1. Customer agrees that Zoes will use the HoneyBook platform (https://www.honeybook.com/) to manage customer flow, including payment processing, invoicing, and contract management.
17.2. The Customer declares to have read and understood the HoneyBook Terms and Conditions of Service, available at: https://www.honeybook.com/terms/terms-of-service. The Customer also declares to have read and understood HoneyBook’s Privacy Policy, available at: https://www.honeybook.com/terms/privacy.
18.1. We reserve the right to modify these T&Cs at any time. We will notify You of significant changes by sending a notice to the primary email address specified by You and/or by placing a prominent notice on Our website.
18.2. Your continued use of the Site and/or the Contracted Services after such modifications shall constitute: (a) your acknowledgement of the modified T&Cs; and (b) your agreement to abide by and be bound by such T&Cs.
19.1. These T&Cs shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of laws principles.
20.1. In the event of any dispute, controversy or claim arising out of or relating to these T&Cs (“Dispute”), the parties agree in good faith to attempt to resolve such Dispute amicably through direct negotiations. The parties agree to actively participate in the negotiations and to explore all possible avenues to reach a mutually satisfactory resolution.
20.1. If the parties are unable to resolve the Dispute through direct negotiations within 90 days after written notice from either party of the existence of the Dispute, then the Dispute shall be resolved exclusively by the competent courts of the State of Florida. The parties consent to the personal jurisdiction of such courts and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction.
21.1. These T&Cs constitute the entire agreement and understanding between Customer and Zoes.
21.2. If any provision or part of these T&Cs shall be determined to be illegal, void, or unenforceable, such provision shall be severed from these T&Cs but shall not affect the validity or enforceability of the remaining provisions.
21.3. Nothing in these T&Cs should be construed as forming a joint venture, partnership, employment, or agency relationship between Customer and Zoes.
22.1. If you have any questions or concerns about these T&Cs or the Service, please contact us at ale@zoesmedialab.com or val@zoesmedialab.com.
1- SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If consent has been given to receive text messages from Zoe’s Media Lab LLC, messages may be received related to the following:
Appointments, reminders, follow ups and general notifications.
Example: “Hi this is Val from ZOES MEDIA LAB, LLC, don’t forget to email us the images you wanted added on your website.
Reply STOP to opt-out of SMS messaging”
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, up to 50 SMS messages per week may be received related to appointments, reminders, follow ups and general notifications.
4- Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
Opt-in to receive SMS messages from Zoe’s Media Lab LLC can be done in the following ways:
Potential or existing customer message us first vie sms text messaging.
Potential or existing customer are asked for consent verbally during a phone call.
6- Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.
7- Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at care@zoesmedialab.com or by calling us at 8889886344
Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.
8- Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary
Last modified: 07/25/2025
